Politique d’expédition
Shipping Policy
Thank you for choosing Velasco! This Shipping Policy outlines our shipping procedures and provides information about shipping rates, delivery times, and order tracking.
Shipping Zones
We currently ship to addresses within United States. If you are located outside of these areas and would like to place an order, please contact us for assistance.
Order Processing Time
Orders are typically processed and shipped within 1-5 business days of receiving payment. Please note that processing times may vary depending on product availability, order volume, and other factors.
Shipping Methods and Rates
We offer the following shipping methods:
- Standard Shipping: Delivery within 5-10 business days.
- Expedited Shipping: Delivery within 4-8 business days.
Shipping rates are calculated based on the weight of your order, destination, and selected shipping method. You can view the shipping cost for your order during the checkout process.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can track the status of your shipment by clicking on the tracking link provided in the email or by visiting the carrier's website and entering your tracking number.
Shipping Delays
While we strive to deliver orders promptly, please be aware that shipping delays may occur due to unforeseen circumstances such as weather conditions, carrier disruptions, or public holidays. If your order is experiencing a significant delay, please contact us for assistance.
International Shipping
For international orders, please note that customs clearance procedures may cause additional delays beyond our control. Any customs duties, taxes, or fees incurred upon delivery are the responsibility of the recipient.
Lost or Damaged Shipments
In the rare event that your shipment is lost or damaged during transit, please contact us immediately so that we can assist you in filing a claim with the carrier and arranging for a replacement or refund.
Address Accuracy
Please ensure that your shipping address is complete and accurate to avoid delivery delays or returns. We are not responsible for lost or undelivered packages due to incorrect address information provided by the customer.
Contact Us
If you have any questions or concerns about our Shipping Policy or your order's shipping status, please don't hesitate to contact us at info@zvelasco.com
Last updated: 5/11/2024