Politique de remboursement

1. All Sales Are Final: We do not offer refunds for any purchases unless the product is defective or damaged upon arrival.

2. Exchange Exception: We understand that sometimes items may not meet your expectations or may not fit as desired. In such cases, we offer exchanges for items of equal or lesser value, subject to availability.

3. Eligibility for Exchange: To be eligible for an exchange, the item must be unused, in its original condition, and returned within 10 days of the purchase date. Proof of purchase is required.

4. Defective or Damaged Items: If you receive a defective or damaged item, please contact us immediately at info@zvelasco.com. We will assess the situation and provide instructions for returning the item for a replacement.

5. Non-Exchangeable Items: Certain items may not be eligible for exchange, such as personalized or custom-made products. Please contact us for clarification if you have any questions about the exchange eligibility of a specific item.

6. Shipping Costs: Customers are responsible for the cost of shipping items back to us for exchange. However, we will cover the shipping costs for sending the replacement item back to you.

7. How to Initiate an Exchange: To initiate an exchange, please contact our customer service team at info@zvelasco.com. We will guide you through the process and provide you with further instructions.

8. Final Discretion: We reserve the right to refuse exchanges or returns if the item does not meet our return policy criteria or if the request is deemed unreasonable.

9. Changes to the Return Policy: We reserve the right to update or modify this return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

10. European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

By making a purchase from us, you acknowledge that you have read, understood, and agree to abide by our return policy.

If you have any questions or concerns regarding our return policy, please don't hesitate to contact us.

Thank you for your understanding and cooperation.

Sincerely,

Velasco