FAQ
1. What materials are used in VELASCO’s Cotton Stretch Polos and Stretch Textured Pants?
Our Cotton Stretch Polos are made from a premium blend of high-quality cotton and elastane to provide a soft, comfortable, and flexible fit. Our Stretch Textured Pants are crafted from a durable mix of materials that include cotton, polyester, and spandex, offering both comfort and a stylish textured finish.
2. How should I care for my VELASCO clothing?
To maintain the quality and longevity of your VELASCO apparel, we recommend the following care instructions:
- Machine wash cold with similar colors.
- Use a mild detergent.
- Do not bleach.
- Tumble dry low or hang to dry.
- Iron on low heat if necessary, but avoid ironing directly on any logos or embellishments.
3. What sizes are available?
VELASCO offers a wide range of sizes to accommodate different body types. Please refer to our size chart on the product pages for specific measurements and fit guidance. If you need further assistance, our customer service team is here to help you find the perfect size.
4. Do you offer international shipping?
Yes, VELASCO ships internationally. Shipping costs and delivery times vary depending on the destination. Please check our shipping policy page for more details on international shipping options and rates.
5. What is your return and exchange policy?
We want you to be completely satisfied with your purchase. We do not offer refunds, but we offer exchanges if the garment is torn, defected, stain, or missing parts once arrival you have 10 days to contact us IMMEDIATELY at Info@zvelasco.com with proof of purchase. Please visit our returns and exchanges page for detailed instructions on how to process a return or exchange.
6. How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number and a link to track your package. You can also log into your VELASCO account and view your order status and tracking information in the order history section.
7. Do you offer gift cards?
VELASCO currently doesn't offer gift cards. Sign up to our newsletter for future up dates.
8. How can I contact customer service?
Our customer service team is available to assist you with any questions or concerns. You can reach us via email at Info@zvelasco.com.
9. Are there any promotions or discounts available?
VELASCO frequently offers promotions and discounts. To stay updated on our latest offers, sign up for our newsletter and follow us on social media. Additionally, check our website's promotions page for current deals and discount codes.
10. Can I customize or personalize my VELASCO clothing?
At this time, VELASCO does not offer customization or personalization services. However, we are always looking to expand our offerings, so stay tuned for future updates and new services.